Home / Team / Mustaqeem Khan
Customer Support Specialist, Brio Reach
Mustaqeem Khan
Customer Support Specialist at Brio Reach, helping Brio Roam and Brio LiveChat customers with questions, setup, and technical issues.
About Mustaqeem
Mustaqeem Khan is a Customer Support Specialist at Brio Reach. He supports customers of Brio Roam and Brio LiveChat, making sure every question gets a clear answer and every issue is resolved on time.
With 2 years of experience in customer support, Mustaqeem handles technical questions, monitors client accounts, and follows each case through until the customer is back on track.
Responsibilities
- Responding to customer questions by email and chat on time
- Providing technical support, including eSIM setup and activation help for Brio Roam customers
- Supporting Brio LiveChat clients with account and usage questions
- Monitoring client accounts and service status to catch issues early
- Troubleshooting problems and escalating complex cases to the right team
- Following up with customers until each issue is resolved
- Recording common questions and sharing customer feedback with the team
Professional Experience
CURRENT
Customer Support Specialist, Brio Reach
Customer support across the Brio Reach portfolio.
CURRENT
Customer support, Brio Roam
Helping travelers buy, install, and use travel eSIM plans.
CURRENT
Customer support, Brio LiveChat
Helping businesses with questions about live chat and customer communication.
2 YEARS
Customer Support
Customer service, technical support, and client monitoring.
Skills
Projects
PARENT COMPANY
Customer Support Specialist
BRIO REACH PROJECT
Support for travel eSIM customers
BRIO REACH PROJECT
Support for customer communication clients
Connect
Need help with Brio Roam or Brio LiveChat? Contact the Brio Reach team and your message will reach our support specialists.